Please contact us for further details
What is IQ/OQ Service?
The instrument installation Qualification/Operation Qualification (IQ/OQ) service provides functional verification of mechanical and electrical operation as well as pipetting performance at the time of installation of a new instrument or used system (IQ) or for instruments currently in use (OQ).
* IQ/OQ Service is performed solely by factory and service trained technical service representatives
* During an OQ visit, consumables goods are replaced. These items include: tubing, valves, and syringe caps. Additionally, up to two syringes and two fixed tip adapters will be included and replaced as needed.
* Mechanical and Electrical checks are conducted and documented
* Pipetting performance verification is conducted, evaluated, and documented
Why is PM and IQ/OQ service important?
Confirms instrument performance
Adds user confidence in properly using equipment as intended
Helps report results and bring them into compliance
Provides an independent system evaluation without bias or conflict of interest
Provides customer time and cost savings
Provides a proven track record or tracked results and helps identify issues preemptively
We do pre-assessments that is conducted to identify the need for service to help save the customer time and money.
Please see our test and regent kits.